“
Last updated: 4 September 2026
Contact and seller details
Oak & Vale is operated by S.WARRENDER & CO., a private unlimited company registered in England and Wales, company number 00714378. Business address and registered office: 4–6 Cheam Road, Sutton, Surrey SM1 1SR, United Kingdom.
Email: contact@oak-vale.net.
Telephone: 07460 003087.
Return goods to:
S.WARRENDER & CO. — Oak & Vale Returns
4–6 Cheam Road
Sutton, Surrey
SM1 1SR
United Kingdom
This policy applies to consumer purchases of physical goods. It does not limit your statutory rights.
Changing your mind
You may cancel without giving a reason before delivery and until 14 days after the day you receive your goods, or someone you nominate receives them, excluding the carrier. For one order delivered separately, the period starts after receipt of the last item; for a product delivered in parts, after the last part.
Send us a clear cancellation statement using the contact details above. The form below is optional. Your notice is timely if sent before the deadline; cancellation does not require our approval, a return number or a particular portal. Keep evidence of sending it.
Periods are calendar days. Cancellation and send-back deadlines ending on a Saturday, Sunday or bank holiday extend to the next working day.
Returning goods and postage
Unless we offer to collect, send goods back without undue delay and within 14 days after the day you tell us you are cancelling. Dispatch within that period is sufficient; goods need not arrive within it. Keep proof of dispatch and pack goods securely, including supplied accessories.
For a change-of-mind return, you arrange and pay the direct return postage cost. Use a suitable postal or courier service to send the goods to the return address above. We do not provide a prepaid label for change-of-mind returns. You do not pay these costs if we failed to tell you before purchase that they were your responsibility. Collection costs are only payable if you agree. For faulty, damaged, incorrect or misdescribed goods, contact us so we can arrange an appropriate return; we cover the reasonable return costs for valid claims as explained below.
Inspection and condition
You may open packaging and inspect goods as you reasonably could in a shop. Original packaging is helpful, but unopened goods, original boxes and tags are not blanket requirements. Sale items have the same statutory rights. Kitchen, drinking and baby-related products are not automatically excluded.
We may deduct an evidenced loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. We explain any deduction. No deduction applies if we failed to provide the required cancellation information. We do not charge cancellation or restocking fees.
Cancellation refunds
If you cancel the whole contract, we refund the goods' price and our least expensive standard outbound delivery charge. Our current UK standard delivery is free. If you expressly chose premium delivery, we need not refund its additional cost. A lawful deduction for diminished value may apply.
Refunds are made without undue delay and within 14 days after we receive the goods back or evidence you sent them back, whichever is earlier. If we offered collection, or no goods were supplied, we refund within 14 days after your cancellation notice.
We refund through the original payment method unless you expressly agree otherwise, without a refund fee. You do not have to accept store credit.
Faulty, damaged or misdescribed goods
Goods must be of satisfactory quality, fit for their ordinary purposes and any particular purpose covered by your statutory rights, and as described. Contact us about a problem. Reasonable proof of purchase can include an order confirmation or bank statement; an original receipt is not essential. Photographs may help but are not a blanket requirement. You need not claim through the manufacturer first.
First 30 days: for goods breaching the relevant quality, fitness or description requirements, you normally have a right to reject them for a full refund. The period starts the day after ownership transfers, delivery occurs and any agreed installation or enabling action is completed and notified. Tell us you reject within that period; physical return need not occur within it. If you request or agree to repair or replacement, the clock pauses. If goods remain faulty, you have the remaining period or seven days after receiving them back, whichever is longer.
Repair or replacement: afterwards, or if you choose, you can normally require repair or replacement unless your choice is impossible or disproportionate compared with the alternative. We cover necessary costs and act within a reasonable time without significant inconvenience.
Further remedies: after one unsuccessful repair or replacement, if neither remedy can be required, or if the remedy takes unreasonably long or causes significant inconvenience, you may choose an appropriate price reduction or final rejection. For our ordinary goods, final rejection within the statutory first six months carries no deduction for use; afterwards a lawful deduction may apply.
For these later remedies, defects appearing within six months of delivery are presumed present at delivery unless we establish otherwise or the presumption is incompatible with the goods or defect. This presumption does not apply to short-term rejection. After six months, you normally need to establish an underlying defect at delivery. Ordinary wear or damage you cause does not itself establish a breach. Rights do not automatically expire at six months.
For valid rejection, make goods available for collection or return them as agreed; we cover reasonable return costs. We refund without undue delay and within 14 days beginning with the day we agree you are entitled, through the original payment method unless expressly agreed otherwise, without fees. The standard-delivery limit for change-of-mind cancellation does not limit remedies or recoverable losses for faulty goods.
Model cancellation form — goods
Complete and send this only if you wish to cancel. You may instead send another clear statement.
To: S.WARRENDER & CO., trading as Oak & Vale, 4–6 Cheam Road, Sutton, Surrey SM1 1SR, United Kingdom; contact@oak-vale.net; telephone 07460 003087.
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
Description of goods: ________________________________________
Ordered on (*) / received on (*): ____________________________
Your full name(s): ___________________________________________
Your postal address: ________________________________________
Signed, if submitting on paper: ______________________________
Date of this notice: _________________________________________
(*) Remove whichever wording does not apply. Order reference, if known (optional): ____________________.
“