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Last updated: 7 September 2026
Who we are
Oak & Vale is operated by S.WARRENDER & CO., a private unlimited company registered in England and Wales under company number 00714378. We are the controller of personal information used to operate this shop.
Business and registered office: 4–6 Cheam Road, Sutton, Surrey SM1 1SR, United Kingdom.
Email: contact@oak-vale.net.
Telephone: 07460 003087.
Information we collect
Depending on how you use the shop, we may collect your name, contact details, billing and delivery addresses, account details, order and return information, messages you send us, and technical information about your device and use of the website. Payment providers process the payment details needed for your chosen method; we normally receive payment status and transaction references rather than complete card details.
How and why we use information
- Orders and support: to take steps you request before an order and perform our contract, including payment confirmation, delivery, returns, refunds and customer service.
- Legal obligations: to keep records required for tax, accounting, consumer protection and data protection purposes.
- Security and administration: for our legitimate interests in operating and protecting the shop, preventing fraud, answering non-contractual enquiries and handling legal claims, balanced against your rights.
- Optional marketing and analytics: where required, with your consent. You can withdraw consent or unsubscribe at any time.
Website technology, cookies and sharing
The shop uses WordPress and WooCommerce software. Our hosting, payment, delivery, security, email, support and professional-service providers process information only as needed to provide their services or meet legal obligations. We may also disclose relevant records to authorities or advisers where required by law.
Necessary cookies support functions such as baskets, checkout, security and saved preferences. Optional analytics, advertising or personalisation technologies should operate only in line with the choices shown in the site’s cookie controls. The exact services and cookies must be reviewed whenever plugins, payment services or marketing tools change.
Retention and international transfers
We keep order and accounting records for the period needed to complete transactions and meet legal record-keeping duties. We keep enquiries, complaints and dispute records while needed to resolve them and address related claims. Account information is kept while the account is active and while outstanding obligations remain. Marketing consent and opt-out records are kept as needed to respect and demonstrate your choices. Information no longer needed is deleted or anonymised, subject to required records and backup cycles.
If a provider processes information outside the United Kingdom, we require an appropriate legal basis and safeguards for the transfer, such as an applicable adequacy arrangement or approved contractual safeguards. Contact us for information about safeguards relevant to your data.
Your rights and complaints
Subject to the applicable conditions, you may request access, correction, erasure, restriction or portability of your personal information. You may object to direct marketing at any time and may object to processing based on legitimate interests for reasons relating to your circumstances. You may withdraw consent without affecting earlier lawful processing.
Email contact@oak-vale.net and mark your message “Privacy” to exercise a right or make a complaint. You may also complain to the Information Commissioner’s Office.
Changes to this notice
We review this notice when our services, providers or legal obligations change. The updated date above identifies the current version.
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